Customer Service
PURA 30 Money Back Guarantee
We are so confident you will love our Pura
All Natural products, we personally back every one
with a 30-Day Guarantee. You will always have 30 days
to return any Pura All Natural product for an immediate
refund of your purchase price (less shipping & handling)
even if the jars or bottles are empty.
Contacting the Customer Service Department
You can reach our customer service department by e-mail,
telephone or regular mail. Our representatives are
available to answer your phone calls during normal
business hours. Please have your order confirmation
number ready to assist us in serving you.
Pura Collagen, Inc.
1107 Fair Oaks Ave. #20
South Pasadena, CA 91030 US
Telephone: (800) 455-4191
Email: info@puracollagen.com
Paying with Credit Card
We accept credit card payment for online orders. Please
provide the "bill to" address exactly as it appears
on your credit card billing statement. During our online
real time authorization process we will validate that
the "Bill to" information you provided matches the
information on file with your credit card issuing company.
The processing of your order may be delayed if we cannot
verify the "Bill to" information or the information
does not match the address information on file. Your
credit card will not be charged until we provide the
goods or services you ordered.
We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®
The merchant name that will appear on your credit card
statement is: Pura Collagen, Inc.
Sales Tax
Orders shipped to California will have sales tax automatically
added to the order total. Processing an Order Your
order of in-stock merchandise will be shipped based
on the time frame associated with the method of shipment
selected at the time of check out. Orders received
on weekends and holidays will be processed on the next
business day.
If you order cannot be shipped within 30 days of the
date of your order, you will be given the option to
cancel your order. All orders are shipped from: Pura
Collagen, Inc. 1107 Fair Oaks Ave. #20 South Pasadena,
CA 91030 United States
How to Change Your Order
We process your orders very quickly. If you find that
you have made an error in your order, please notify
us immediately by e-mailing us at the following e-mail
address. If your order has not yet been processed,
we may be able to correct it. However if the merchandise
has already been shipped, we will be unable to modify
any portion of your order.
Customer Service Email Address: info@puracollagen.com
Order Status
Customer Service Email: info@puracollagen.com
Promotional Mailings
We will notify you of any upcoming promotions and specials
that may interest you. If you do not wish to receive
these notifications, please make sure to check the
box that reads: "Check this box if you do not wish
to receive special promotional mailings". If for some
reason you forget to do this you can have us remove
you from our mailing list by emailing us at our customer
service email address.
For more information about our privacy policies click
on the Privacy Policy hyperlink below. Customer Service
Email: info@puracollagen.com
Private Policy
Returns and Exchanges
If you have received damaged, defective or incorrectly
shipped merchandise contact our customer service department
immediately. All returns should be shipped to the return
center address below. No COD returns will be accepted.
All returns should be sent to the following address
Pura Collagen, Inc. 1107 Fair Oaks Ave. #20 South Pasadena,
CA 91030.
Mail in Your Order
Fill out our Mail Order form - click
here
|
